FAQ
Where do you ship?
We currently deliver within the United States. We do not offer international shipping.
How much is shipping?
Standard shipping is $3.00, or free for orders of $50.00 or more after discounts and before taxes and shipping.
When will my order arrive?
Allow 1–2 business days for processing and an estimated 5–8 business days in transit after dispatch.
The estimated total is 6–10 business days. Weekends and U.S. public holidays are excluded.
How do I track an order?
Use the tracking link in your shipping confirmation when available.
If you cannot find it or need help, email support@drawelmere.com with your order number.
Can I return or exchange an item?
You may request an eligible return or exchange within 30 days after delivery.
We provide free return shipping and free exchange shipping within the United States.
Read our Return & Refund Policy for item conditions and refund details.
Can I cancel or change an order?
Contact us promptly. We will help if fulfillment can still be stopped or changed.
If the order has shipped, the return process applies.
What if my item arrives damaged or incorrect?
Contact support@drawelmere.com with your order number and a description of the issue. Photographs are helpful where practical.
We will arrange an appropriate resolution without charging you return shipping.
Are paints or display items included?
Only the contents listed on the product page are included.
Props shown in lifestyle photographs, including paints, brushes, paper or other tools, are not included unless explicitly listed.
How should I care for my tools?
Follow the instructions on each product page.
Keep tools dry before storage, clean them using methods suitable for their materials and inspect them before use. Our accessories are not toys.
How can I contact you?
Email: support@drawelmere.com
Phone: +1 (414) 651-0460
Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding weekends and U.S. public holidays.