Refund policy

Return Window

You may request a return or exchange within 30 days after delivery by contacting support@drawelmere.com.

Include your order number and the item you would like to return or exchange. A reason helps us assist you but is not required for an ordinary eligible return.

Return Conditions

For a change-of-mind return, items should be unused and in the condition received, with included parts and accessories.

Please use the original packaging when available, or suitable protective packaging.

These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.

Free Returns and Exchanges

We provide a prepaid return shipping label for approved returns within the United States.

There are no return shipping charges, exchange shipping charges or restocking fees.

Contact us before sending your item so we can provide the correct label, return address and instructions. Please use the return address supplied with your return authorization.

Refunds

After the returned item is received and inspected, we will notify you of the outcome and issue an approved refund to your original payment method within 5 business days.

Your bank or payment provider may need additional time to post the refund. If it has not appeared within 10 business days after our refund confirmation, please contact us.

For change-of-mind returns, any original outbound shipping charge is not refundable.

For an item that arrived damaged, defective or incorrect, we will cover the necessary shipping costs and refund any applicable original shipping charge if you choose a refund.

If your original order qualified for free shipping, we will not deduct a new outbound shipping fee from your return refund.

Exchanges

Exchanges depend on availability. We cover eligible return and replacement shipping.

If the replacement has a different price, we will explain any price adjustment before proceeding. If the replacement is unavailable, you may choose an eligible refund instead.

Damaged, Defective or Incorrect Items

Please contact us as soon as you discover a problem. Include a description and, where practical, photographs so we can help resolve it.

We will arrange a replacement, exchange or refund as appropriate without charging you return shipping.

The ordinary change-of-mind return window does not limit any rights you have under applicable law.

Order Cancellations

We will cancel an order and refund the payment if we can stop fulfillment. If the order has already shipped, please follow the return process above.

If we cancel an order because we cannot fulfill it, we will refund the amount paid for the canceled items and any associated shipping charge.

Email: support@drawelmere.com
Phone: +1 (414) 651-0460

Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding weekends and U.S. public holidays.

Business name: COPPERVALE 44 COMMERCE LLC
Business address: 4002 Centennial Ave, Radcliff, KY 40160, United States.

Please contact us before mailing a return.