Terms of service

About These Terms

DRAWELMERE (drawelmere.com) is operated by COPPERVALE 44 COMMERCE LLC.

These terms apply to use of our website and purchases through our online store. Please read them together with our Shipping Policy, Return & Refund Policy and Privacy Policy.

Products and Descriptions

We offer drawing, watercolor and studio accessories for everyday creative work.

Review each product page for the included items, dimensions, materials and care instructions. Colors may appear differently across screens.

Any item shown for styling or demonstration is included only when the product description says so.

Orders and Payment

Provide accurate contact, billing and delivery information and use a payment method you are authorized to use.

Prices are listed in U.S. dollars. Applicable taxes, shipping charges and discounts are displayed at checkout before payment.

Available payment methods are those shown at checkout.

Order confirmation acknowledges receipt of your order.

If an item becomes unavailable or we discover a material pricing or description error, we will contact you before proceeding with any changed terms. You may decline the change and receive a refund for the affected unfulfilled items.

We may cancel an order that we cannot fulfill or reasonably believe is unauthorized, and will refund any payment collected for canceled items.

Shipping, Cancellations and Returns

Processing, delivery estimates and shipping charges are described in our Shipping Policy.

Return, exchange, refund and cancellation arrangements are described in our Return & Refund Policy.

These policies do not restrict your rights under applicable consumer law.

Website Use and Content

Do not misuse the website, attempt unauthorized access, interfere with its operation or submit unlawful content.

Website text, branding and images may be protected by intellectual property laws. You may view them for personal shopping purposes; other uses require permission from the relevant rights holder.

If you submit a review, it should reflect your own experience and must not disclose another person's private information.

We may moderate content that is unlawful, abusive or unrelated to the product without changing the substance of a genuine review.

Information and Availability

We work to keep the website accurate and available, but errors or interruptions may occur. Contact us if you encounter a problem.

Nothing in these terms excludes responsibility that cannot lawfully be excluded or removes any mandatory consumer protections.

Changes to These Terms

Changes to these terms apply from the time they are published.

The terms applicable when you placed an order govern that purchase unless a change is required by law or you agree otherwise.

DRAWELMERE
Operated by COPPERVALE 44 COMMERCE LLC

Email: support@drawelmere.com
Phone: +1 (414) 651-0460

Business address: 4002 Centennial Ave, Radcliff, KY 40160, United States.

Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding weekends and U.S. public holidays.