Shipping policy

Delivery Area

DRAWELMERE currently ships to addresses within the United States. We do not offer international delivery. Available shipping services are displayed at checkout for your delivery address.

Shipping Rates

Standard shipping costs $3.00 for orders below $50.00.

Orders of $50.00 or more qualify for free standard shipping. The threshold is based on the merchandise subtotal after discounts and before taxes and shipping.

All amounts are in U.S. dollars. Your shipping charge is displayed before you complete checkout.

Order Processing and Delivery Times

Orders are processed within 1–2 business days.

After dispatch, standard shipping has an estimated transit time of 5–8 business days.

The estimated total time from order placement to delivery is 6–10 business days.

Business days are Monday through Friday, excluding U.S. public holidays. Processing and transit are separate time periods. Delivery estimates are not guaranteed arrival dates.

Order Tracking

When your order ships, we send a shipping confirmation with tracking details when available. Use the tracking link to review your delivery progress.

Shipping Address Changes

Please check your delivery address before placing an order. If a correction is needed, contact us promptly. We will try to update the address before dispatch, but changes may not be possible once the package is on its way.

Shipping Delays

If we cannot ship within our stated processing period, we will notify you, provide an updated estimate and offer you the choice to accept the delay or cancel for a prompt refund.

Missing or Damaged Deliveries

If your package is delayed, marked as delivered but cannot be found, or arrives damaged, contact us with your order number.

We will investigate with the carrier and arrange an appropriate resolution. You will not be required to resolve a carrier claim alone.

Email: support@drawelmere.com
Phone: +1 (414) 651-0460

Business hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding weekends and U.S. public holidays.

Business name: COPPERVALE 44 COMMERCE LLC
Business address: 4002 Centennial Ave, Radcliff, KY 40160, United States.